We gladly accept returns and exchanges on certain in-stock items.
Contact us within: 12 days of delivery
Ship items back within: 14 days of delivery
The following items are NOT eligible for returns or exchanges.
- Custom-Made Items (MTO) MADE TO ORDER
- Layaway Items
- Personalized Items
- Items on sale
Loose Emeralds:
- 3-Day Return Policy
Clients have a 3-Day return policy when purchasing loose stones. The stone must be in the same condition as originally described, with no other harm or damage caused to the stone after shipment.
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Questions about your order?
Please contact us if you have any problems with your order.
Returns and exchange details
Restocking Fee: Certain items have a 10% restocking fee. The restocking fee is applicable to items that are being requested for a refund without any defects to the item or items that have been put on hold for custom work or layaway.
We offer a 100% money-back guarantee on all merchandise with a 14-day return policy, for the full price of the item (as long as the item is not altered or broken.) After 14 days, returns are no longer accepted. Shipping the item back to us is paid by the buyer which chooses their preferred shipping method that must include signature confirmation. We are not responsible for the shipping cost of returned items. If the item is lost in transit to us, the buyer is fully responsible for this item, a refund or exchange will not be given. Return items will be checked by us to confirm that they have been returned unworn, undamged and in the same condition as they were sent. Following this, your payment will be refunded back to your original payment method.
‘Made-to-Order’ or ‘Customized Jewelry’ is made specifically for you, for this reason, we do NOT offer refunds or exchanges. Adjustments are made during the CAD design process to make it perfect for you. No alterations can be made once the piece is made. For custom-made jewelry, we do inform you of the customization process and show you realistic CAD renders before we even make the piece to ensure customer satisfaction. CAD is a service completed that is non-refundable, once we begin with the service there are no refunds as the labor has been made.
We allow one free ring sizing which is the size you select during purchasing an in-stock or made-to-order/custom item. If for any reason the ring size needs to be altered once you receive the ring there is a sizing fee of $35-$150.00 depending on the width of the band, the gold purity, and complexity of the job. Shipping the ring to us is paid on behalf of the customer, sending the item back is also paid by the customer. To send the item back to our customer there is a $15 flat fee for FedEx 2-Day Shipping with signature confirmation. (US Residents Only)