Which countries do you ship to?
We ship to 50+ countries and territories – from Falkland Islands to Japan, all countries big and small. Best still, we offer free shipping WORLDWIDE for all orders above USD 15000
Which countries do you offer FREE SHIPPING?
We provide FREE EXPRESS SHIPPING WORLDWIDE for orders above USD 15000
(Note: These Shipments are sent by express courier like FedEx, DHL, etc. and typically take 2-10 days to deliver)
What Shipping Options can I choose from?
As mentioned earlier, for orders above USD 15000, we offer Free Express Shipping Worldwide.
For orders below that value, you have an option to select from Postal Shipping (10-15 days) and Express Shipping (2-10 days). Both these options are highly subsidized by us. For example, Express Shipping to Canada costs only 150 USD . While Express Shipping to Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Spain, Switzerland and some other European Countries for only 230 USD
Please note that certain courier companies have restrictions on carrying certain types of natural gemstones and jewellery outside India. For example: DHL may not carry gold jewellery, FedEx may refuse a certain type of natural gemstone, etc. For such gemstones, the orders are dispatched from the next best courier, or through the alternate express shipper EMS SpeedPost which does not have such restrictions (takes upto 5-15 days to deliver). This usually affects a small number of orders and courier policies may vary with time. Please feel free to contact our customer support team before placing your order to know the situation at that time.
Note: Postal shipments in some cases may not be trackable online. All Express Shipments are trackable online.
What about Custom Charges, Duties, etc.?
Please be advised that we are not responsible for any custom charges, duties, VAT, etc. that your country may be charging as these vary from case-to-case and are beyond our reach. However, note that currently there is no import duty on loose gemstones in the US, Canada and Europe. In other countries, this typically ranges around 1% only. Additionally, professional buyers can also recover the VAT. You are advised to contact your local customs for any clarification. Additionally, feel free to contact us, and we may in some cases have older experiences from customers to share.
Also, please note that for international orders that AFTER dispatch, are either refused by the customer, or cancelled, the customer will be liable for all custom duties and VAT charged by their country, in order to return the items back to us. Only after receipt of the item by us, any balance due to the customer, less all fees, custom duties and VAT, will be refunded to the customer as per the refund timeline.
Can I track my shipment?
All our shipments can be tracked online. However, postal shipments to certain countries like Afghanistan, etc. may see a delayed tracking. Note that all our express shipments are sent through reputed logistics carriers like FedEx and Aramex.
Do I need to show my identification to my local courier service for shipping?
In some countries, for high-value shipments, you will need to show a valid identification (Tax ID, social security number, etc.) to your local courier service for customs clearance. We recommend sharing this information with your courier for a smoother shopping experience.